This Privacy Policy explains how Printology (“Printology,” “we,” “us”) collects, uses, and protects your information when you use our website and order custom-printed products. By using our site you agree to this policy.

Information we collect

Contact details — your name, email address, and phone number.
Shipping information — the address and any delivery dates you provide.
Order & artwork — the design files you upload and the product specifications you choose.
Payment information — card payments are processed securely by Stripe. We never see or store your full card number; we retain only a payment token that lets us charge the agreed amount after you approve your proof.
Usage data — basic technical information (such as browser type and pages visited) needed to operate and secure the site.

How we use your information

To prepare quotes, proofs, and produce and ship your order.
To contact you about your order, proofs, and delivery.
To process payment for orders you approve.
To provide customer support and improve our products and service.

Service providers

We share information only as needed to run our business and fulfill your orders, including with these processors:

Stripe — payment processing and card storage (PCI compliant).
Supabase — secure database and artwork file storage.
Resend — transactional email (order confirmations, proofs, updates).
Shippo — shipping rates, labels, and tracking.
Vercel — website hosting.
Production partners — we share your artwork and order details with the print partner fulfilling your order.

We do not sell your personal information or your designs.

Your artwork

Files you upload are used solely to produce your order and to keep on file for reorders. We do not resell, redistribute, or use your designs for any purpose other than fulfilling your order, unless you give us permission.

Data security & retention

We use reasonable technical and organizational measures to protect your information, and we rely on Stripe’s PCI-compliant systems for card data. We retain order information for as long as needed to provide our services, support reorders, and meet legal and accounting obligations.

Your choices & rights

You may request access to, correction of, or deletion of your personal information through our contact page. If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect and to request its deletion. We do not sell personal information.

Children

Our site is intended for business and adult customers and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. Changes are effective when posted on this page with an updated date above.

Contact us

Printology · Contact us · (725) 228-7778 · 330 Highland Ave, National City, CA 91950.